Thank you for considering Downtown Dental for your dental needs. Read on to discover what to expect as a patient of Downtown Dental.
What New Patients Should Expect
At Downtown Dental, our dentists take the time to get to know our new patients. Our initial appointments last for approximately an hour so we can get to understand you, your mouth, and your oral health concerns. During your appointment, you’ll receive a comprehensive intra-oral and extra-oral examination and an iTero scan. There’s also plenty of time to chat about your dental history and any oral concerns you may have.
Our iTero scanner takes intra-oral and extra-oral photos to assess your teeth and gums. The iTero machine takes just three to four minutes to perform a full mouth scan.
The scan we take at your first appointment will provide the first image for our time-lapse film of your mouth. We’ll scan your mouth every year or so to see how your teeth are aging. These scans create a short movie that shows how your teeth are moving, whether your gums are receding, and whether there are any other areas of concern. It’s a great tool, because it provides an objective account of what’s happening in the mouth, and this can support your concerns or allay your fears.
We may perform X-rays on your first appointment, depending on how recently your last dental practitioner X-rayed your mouth. We take panoramic X-rays where necessary to give the most complete picture of your oral health.
After your appointment with the dentist, you’ll see a dental hygienist, who’ll teach you about maintaining good oral health.
We let the British Columbia Dental Association Fee Guide determine our rates for appointments and procedures. This is your guarantee our rates are always competitive and a good value for the money. We don’t inflate our rates to cover the cost of our dental practice or staff or to boost our profit margins. Any price increases are in line with increases noted in the annual fee guide, which considers yearly inflation and increasing
We accept almost all dental insurance plans. Our staff
How We Bill
For the convenience of our customers, we offer direct billing wherever possible. Through this payment system, we bill your dental insurance provider directly rather than billing you. We also handle all the insurance paperwork to save you time. With direct billing, you don’t pay your insurance company’s portion of your dental bills. You may need to pay a co-pay amount, depending on your insurance plan, but this amount is usually affordable.
If you have dental insurance, we can let you know before your treatment whether your insurance provider supports direct billing. Then you simply present your insurance information and photo ID to our office staff, and they’ll take care of the rest. If your insurance company doesn’t support direct billing, you’re responsible for the entirety of your bill. We can prepare a quote for you before any appointment to prepare you for the expense. Our quotes note what insurance companies cover and your eventual out-of-pocket fees so you know how much to expect back.
What Payments We Accept
We accept cash payments and all major credit cards for all dental appointments and procedures. If you don’t have the money for the procedures you need, please talk to us about our payment plans. Available under certain circumstances, these plans ensure our customers with limited financial resources can receive the treatments they